NCM has a staff of field personnel with deep retail experience to assist and support dealers in attaining increased profitability in the dealership. Every program is founded on the common objective of increasing total dealership profitability.

Discover what NCM provides:

Common Sense Maintenance Menus – We customize one of the most important tools your service advisors can use to improve your service sales, resulting in better sales per R.O. and better customer retention.

Daily Consulting – Available for a per diem fee plus materials and travel expenses.

Direct Performance Pay Plans: Service, Parts & Body – We will create your pay plans tied to your goals; they are guaranteed to motivate your employees and to help you reach your optimal net profit.

Full-Service Service Advisor Training – Customized to your dealership‘s specific environment, our industry-leading best practices focus on service reservations, reception, selling, estimating, closing, dispatch and active delivery processes.

On-site Service, Parts & Body Management Development & Training - Focused on increasing net profit and customer retention, we implement this program working side-by-side with your team using a hands-on, shirt-sleeve style; not as “experts” telling your team what to do.

NCM Institute Center for Automotive Retail Excellence – NCM faculty will deliver any of the 12 NCMI Programs at your location for a customized learning solution.

Profit Correction Meeting – Underperforming areas quickly become opportunities for reaching higher net profits. Your In-Dealership Solutions coach begins this 3-4 hour meeting with a review of your customized Profit Trend Analysis conducted with all your key department managers, where performance trends and profit opportunities are revealed. These are highly-interactive, educational and challenging meetings where each manager is encouraged to identify focus areas for immediate profit improvement. Manager Commitment Plans are created and become part of the ongoing weekly accountability process overseen by you or your general manager. These commitments are reviewed at the next Profit Solution Meeting with each manager presenting their progress, which can be supported by their performance metrics referenced in the Profit Trend Analysis Composite. It is a strong, effective discipline and highly positive activity for you and your management team.

Quick Service Teams – Handle today’s time-starved customers by implementing our Quick Service Teams—we solve four major service problems with one solution, and make it profitable!

Retail Repair Order Sales Analysis – Our R. O. analysis identifies your profit opportunities along with your training and coaching needs. Extremely detailed analyses are accomplished by insightful observations and recommendations to maximize each customer’s visit.

Used Vehicle Profit Improvement Program – Provides you with sound, customized, Used Vehicle Department processes and disciplines to maximize department sales, gross, and profitability, using Proven On-Site and Off-Site "Retail Coaching" Techniques. The dealer and the assigned Retail Coach utilize both the NCM Profit Trend Analysis (PTA) and Management Commitment Plan (MCP) applications to assist with Business Plan Development, Performance Execution, and Results Measurement.

Please call 800.756.2620 for questions about any of the In-Dealership Solutions programs or services listed above.

Click here to meet NCM's In Dealership Solutionssm Team.