Our experience in developing and utilizing benchmarks® to help improve dealership operations is a result of over 57 years experience in the automotive industry. The composite we create has proven to be an invaluable tool in managing dealership or multi-dealership operations. As a member of a 20 Group, you will receive this report and the training you need to make the most of it.

An NCM Benchmark® is a calculation of an average of the top half of all the members of a specific franchise. New benchmarks are created regularly to ensure current market trends are accurately displayed.

The following are examples of benchmark® reports that we create for the automotive industry. Some reports can be purchased outside a Twenty Group membership as indicated. We also create benchmarks® for other industries as part of their 20 Group membership.

Single dealership Composites. We compare your dealership's operational data against the NCM benchmark® and average.

Multi-dealership Composites. We compare your dealership's numbers with the national benchmarks® and averages and with each other. Benchmarks® can be based on the entire NCM data base, high-line imports, regular-line imports and domestic lines (so you can compare apples to apples) or each dealership can be displayed side by side with a set of NCM Benchmarks® selected to "fit" the specific dealership along with a group average column. (Example: Pontiac dealership with Pontiac benchmarks®, Chevrolet dealership with Chevrolet benchmarks® and Saturn dealership with Saturn benchmarks®.)

Trend Reports. An excellent management tool that can be used to assist you in identifying trends in your business and to show each month of dealer performance relating to management decisions.

The following products are available only to NCM 20 Group members:

Franchise specific or Multi-franchise composites. NCM Benchmarks® are available for most automotive franchises. This is an invaluable tool for performing your own in-dealership analysis and to get a feel for market performance for dealers.

Composite segmented for use by department managers.

Available to NCM member/clients who receive monthly composites only. Mailed the same day as the NCM Composite, the Departmental Managers' Composite is designed to easily breakdown into sections each of the following departments:

Departments:

• Administrative
• New Vehicle
• Used Vehicle
• Mechanical Service
• Body Shop
• Parts & Accessories

Three-year NCM Benchmark® composite comparison.

Especially helpful for forecasting, and to assist in setting goals for the upcoming year. This composite comprises a comparison of your operation for three consecutive years, plus a benchmark® column to assist in setting your goals. The first three columns are your dealership data listed in consecutive order by year. The next column is the average of your three data columns, followed by the NCM Benchmark® data column, and two blank work columns for you to enter your forecasting data.